Sanometra — How can we help?
Questions, bug reports, or feedback about Sanometra are welcome.
Please include your iOS version, app version, and the steps leading to the problem. Do not send private health records, purchase passwords, or backup passphrases.
How do I add a supplement?
Start with a barcode lookup, read the product label, or enter it yourself. Move through the steps, then review before saving. Product matches and available details vary: always check the physical label for amounts and cautions.
What happens if I stop Pro?
Your saved original records stay. You can still view, export, and delete them. New health entries and Pro analysis require an active subscription; the free plan lets you manage up to 5 active supplements. If you have more than 5 active supplements, you choose which 5 to keep recording.
Does any data leave my device?
You choose where to export records and save encrypted backups. Device backups follow your iOS or computer settings. Product lookups send the barcode number to external product databases. On iOS 17.4–17.x, system translation may send selected text to Apple. Apple and RevenueCat handle purchases and access checks without receiving your supplement or health records.
Which devices are supported?
Sanometra runs on iPhone and iPad with iOS or iPadOS 17 or later. Translation needs iOS 17.4 or later and a supported language; in-app translation needs iOS 18 or later. Apple Intelligence assistance needs iOS 26 or later on a supported device, language, and settings. You can always review the original text and enter information manually.