Email [email protected] for Whisper support.日本語サポート
Common questions
No whispers are arriving
Whispers are local notifications triggered by Screen Time usage thresholds, so they arrive only after an app has been used for the set number of minutes. Check that Screen Time access is still granted in iOS Settings, that notifications are allowed for Whisper, that the app is switched on in the Apps tab, and that whispers are not paused. Focus modes and Do Not Disturb can also hold them back.
The Setup check screen in Settings reports which of these is missing.
Today's balance looks wrong or empty
Figures come from Apple's Screen Time events, which arrive at usage thresholds rather than continuously. They can be delayed or missing when iOS defers events, after a restart, or when permission was revoked. Whisper shows an empty state rather than inventing a number.
A shield will not go away
Angel Guard always has an emergency release on the shield screen. If a shield persists after that, turning Angel Guard off in Settings removes it. Whisper never makes a shield impossible to escape.
Whisper Plus is not active on another device
Use Restore Purchases on the paywall while signed in with the same Apple Account. A lifetime purchase remains active regardless of subscription state.
What to include when you write
- App name: Whisper
- Device model, iOS version, and Whisper version
- What happened and the steps that reproduce it
- Whether the app is in Demo Mode or using real Screen Time
- A screenshot of the Setup check screen, if the issue is about setup
Do not send
Do not email StoreKit transaction payloads, payment details, Apple Account credentials, or screenshots of other people's devices. Whisper support never needs your usage history — it stays on your device and is not something we can read.